Evergreen charges $19.99 per month for managing a member's electricity account. This fee is charged on or around the 5th of each month. .
No, there are no other Evergreen fees aside from the monthly service fee.
No, Evergreen works solely on behalf of our members, hence the $19.99/mo service fee. This allows us to keep true to our goal of keeping customers from overpaying for electricity.
Yes. Our industry experts are continually monitoring the electricity marketplace and negotiating with electricity providers to take advantage of deals, specials, promotions, and exclusive low-rate electricity plans.
Autopay is a requirement for the monthly Evergreen service fee is also generally a payment requirement for most the low-rate electricity plans. The majority of all Evergreen members are set up on autopay and can accept both VISA and MASTERCARD credit cards and also bank ACH drafts. Should there be circumstances where a customer does not want to pay their electricity bill by autopay, please let us know.
In order to sign up for electricity service, REP's require a SSN and Date of Birth to run a credit check to determine if a deposit is needed when setting up the account. Evergreen needs to provide this information to the REPs when setting up new accounts.
Depending on our negotiations and the types of plans available in the electricity marketplace, we aim to enroll our residential electricity members with plans that range from 6-18 months so you will only be switched 1-2x per year. In some situations, we might use shorter or longer term plans, but most of the time, we can get great deals through 6-18 month plans. For commercial electricity, we have access to plans that range from 6-60 months.
No, all of the plans we place customers on are low fixed rate plans.
Depending on the customer's electricity plan, they may be assessed an early termination fee (ETF) for canceling or switching electricity providers prior to the plan's contract expiration date. Because of this, it is important that Evergreen is made aware of any early termination fees and also the current plan's contract expiration date prior to setting up any new electricity plans. The enrollment team will review and then decide how best to proceed if the customer's plan is still under contract.
During the enrollment process, the REP will run a credit check to determine if a deposit is needed. If it comes back that a deposit is required, then our enrollment team will make the deposit payment by using the payment method that is provided on signup.
There are two charges. The first is the $19.99 Evergreen service fee that is charged at the beginning of each month. The second charge would be payment for your electricity usage. Generally, this comes at a later point in the month.
If your power goes out, please visit the report outage form on our website. In situations that are related to account issues, non-payment, disconnections, etc. Evergreen will do our best to help get your power reconnected in a timely fashion.
After a new customer signs up with Evergreen, their account is put into our new enrollment queue. From there, our experienced Enrollers will review the account and find an electricity plan and provider that best matches the customer's electricity usage profile. If the Enroller needs any additional information or has a problem, they may call the new customer.
After a new customer has been enrolled with a new electricity plan, their previous electricity plan will automatically be canceled. There is NO need for the customer to cancel their old plan if they are using Evergreen and just switching providers.
The customer will receive an email from Evergreen confirming the new enrollment and providing them information about the new plan and provider. Evergreen will take care of setting up the online accounts, setting up the autopay, and also helping with any issues during the transition.
The customer will then receive a final invoice from the previous electricity provider. In some cases if the customer was switched prior to satisfying a contract with the previous electricity provider, an early termination fee maybe added to the final bill. The customer MUST PAY THE FINAL BILL including the early termination fee if there is one. The old bill DOES NOT get transferred to the new electricity service provider.
IMPORTANT:
1) When new electricity service is set up by Evergreen, the customer may receive a notice in the mail from the Electric Reliability Council of Texas (ERCOT) alerting them of a change in electricity service. ERCOT manages the flow of electric power on the Texas Interconnection that supplies power to 24 million Texas customers. This is just a notification and no action is required by the customer.
2) The customer may receive a call from their previous electricity provider asking if they requested the switch. The electricity provider may try to get the customer back by offering a low a rate plan or by making the customer feel like they made a bad decision by switching. It is recommended for the customer not deal with the previous electricity provider if they call and just let Evergreen work the system to keep them from overpaying for electricity.