Experiencing a Power Outage or Electrical Emergency?
If you are experiencing a power outage or have an electrical emergency please use the resources below for reporting your outage and for emergency information.
** If your electricity service has been disconnected due to non-payment or an account related issue, please call Evergreen’s customer service department: (888) 886-6586 during the business hours of M-F 9:00am-5:00pm CST. Calls received after business hours or on holidays or weekends will be returned the next available business day.
Oncor Electric: (888) 313-4747
SIGN UP FOR MY ONCOR ALERTS http://www.oncor.com/EN/Pages/My-Oncor-Alerts.aspx
CenterPoint Energy: (800) 332-7143
- receive a notification if you have a power outage lasting several minutes or more that cannot be resolved quickly by our smart grid technology
- get an estimated time for repairs and a new estimate if repairs take longer than expected
- get a notification when the problem has been resolved and the causes of the problem have been identified.
AEP Texas: (877) 373-4858
For a map of AEP Central’s service area and more information, click here.
Texas-New Mexico Power (TNMP): (888) 866-7456
Report an Outage in TNMP Service Area
1. Call 888-866-7456
2. Select option 1
* You will be able to:
* hear estimated restoration times for known outages by ZIP code.
* report your outage.
More information on power outages
Report an Electricity Emergency in TNMP Service Area
1. Call 888-866-7456
2. Select option 2
Sharyland Utilities: (800) 545-4513
Severe storms are common in Texas. In order to keep you and your family safe, take time to prepare before a storm hits. We recommend the following safety tips:
- Stay away from downed power lines. If you see a downed line, leave the area immediately and call 911.
- Remain in your vehicle until help arrives if you’re involved in an accident and a power line falls on your car. Your tires ground the car, providing protection from an electrical charge.
- Keep an emergency kit handy, including a flashlight, extra batteries and a battery-powered radio in case the power goes out.
- Charge any mobile devices, laptops or tablets if a storm is approaching and have them on standby.
- Stay indoors or seek shelter during a storm. Lightning is one of the top three storm-related killers in the United States, according to the National Weather Service.
- Do not touch an object in contact with power lines. Objects, including tree limbs, can conduct electricity.
- Watch the weather and know when bad weather is on its way, so you can avoid driving if possible. Accidents are more likely to happen during stormy weather.
- Install surge protectors or unplug your electronics and expensive appliances as a storm arrives to protect your equipment from damage due to power surges.
- Keep refrigerators and freezer doors shut in case your power goes out. Food will stay cold six to nine hours in a refrigerator without spoiling and frozen foods will stay good for about 24 hours.
- Take special precaution when using a portable generator. Make sure the main circuit breaker in the electric service panel box is in the OFF position. In older electric service panel boxes, remove the main fuse block. This will keep power from going back into street power lines and possibly endangering line crews and other emergency workers.