General Questions & FAQ’s
Who is Evergreen Power Solutions?
How is your service different from Power-to-Choose?
The “Power to Choose” website was created by Public Utility Commission of Texas as a resource to assist Texans in shopping for electricity. Navigating the “Power to Choose” website can be a confusing and time consuming process for consumers. The majority of consumers don’t understand the retail electricity market and often just pick the plan with the lowest rate per kWh thinking that they are getting a great deal. However, when most of the time they are actually setting themselves up for a bad deal and locking themselves into a contract with a costly plan. Evergreen is the solution to keep customers from overpaying for their electricity. We use a proprietary technology and experienced account managers to match a customer’s estimated usage profile with the best low rate plans in the market. By leveraging our large membership and industry contacts, we are able to get access to great low-rate plans plans that are not available on the public market.
Does your service work for me if I live in a Co-Op or a Municipal Utility?
Yes, Evergreen does offer our connection and account management services to customers who live in areas where electricity is regulated. However, in regulated areas where there is only one electricity provider to choose from, we are not able to leverage the marketplace and negotiate rates. That said, members in regulated areas can still receive our account management services and participate in our cash back loyalty program which can help reduce your electric bill over time.
Do you handle commercial accounts?
Yes, we love commercial accounts. Please call (972) 674-9010 for more information and quotes.
What is an REP?
REP is short for “Retail Electric Provider”. REPs buy wholesale electricity from a TDSP (Oncor, CenterPoint, AEP, TNMP) and then resells to customers. Examples of REP’s are Champion Energy Services LLC, TXU, GEXA ENERGY, RELIANT ENERGY, etc. There are over 140 REP’s in Texas.
Transmission/distribution service providers (TDSPs) own the electric generation facilities that distribute electricity in Texas. TDSPs are regulated by the Public Utility Commission of Texas (PUCT) and are required to provide non-discriminatory access to the grid. All electricity customers have two main charges on their bills. The Energy change from the REP, and a Delivery charge from the TDSP.
How much do you charge?
Evergreen charges a membership fee of $19.99 per month for our services. The monthly membership fee is set up to be automatically charged at the beginning of each month and can be paid with VISA, MasterCard, or Bank ACH. Electricity customers will receive a separate charge later in the month from their electricity provider based on their electricity usage for the billing cycle.
Do you charge any other fees?
No, there are no other Evergreen fees aside from the monthly service fee.
Will I have a contract with Evergreen?
There are no formal contracts with Evergreen. We take the approach that if you like the services that we provide, then hopefully you will want to stick with us. You can cancel any time with Evergreen if you are not 100% satisfied or find value in our services. Note that canceling with Evergreen does not release you from any electricity plan contracts.
Will I have a contract with the electricity provider (REP)?
Yes, all REP’s require a contract for providing electricity service. The contract length is based on the plan selected and may or may not have an early termination fee.
Will you ever put me in a variable rate plan?
No, all of the plans we place customers on are fixed rate plans.
Will I have to tell my current electricity provider that I’m leaving?
If you are just switching electricity providers at the same address, there is no need to cancel with your previous electricity provider. Evergreen will take care of all aspects of switching electricity service between providers. When your new service is set up, it automatically cancels the current plan without you having to call in and cancel. Note: If you are moving to a new address and setting up new service through Evergreen, you will need to cancel the electricity at your old address since this address was not under our management. If you are a current Evergreen member and moving to a new address, we can handle the whole transition for you.
Will I have to pay a deposit or get a credit check?
During the enrollment process, the REP may run a credit check to determine if a deposit is needed. If you are assessed that a deposit is required, there’s no need to worry. One of the perks of being an Evergreen member is that we can get the deposit waived and set you up with a great low-rate plan.
Why do you need my Social Security Number and Date of Birth?
In order to sign up for electricity service, most REPs require a Social Security Number and Date of Birth to run a credit check. The credit check is used to determine if a deposit is required when setting up the account. Evergreen needs to provide this information to the REPs when setting up new service. There is no need to worry, your personal information is completely encrypted and protected in our system. If you do not have a SSN or are coming from outside the US, please contact our support for help.
How secure is my personal information with you?
Evergreen Power Solutions take all steps deemed reasonable to keep secure any information we hold about you, and to keep this information accurate and up-to-date. Your information is encrypted and stored on secure servers that are protected in controlled facilities. We require our employees and data processors to respect the confidentiality of any personal information held by Evergreen.
How can you get me a low rate every time?
The short answer is yes. Our industry experts are continually monitoring the electricity marketplace to take advantage of deals, specials, promotions. By leveraging our large membership and industry contacts, we also have access great low-rate electricity plans that are not available to the general public.
How often will you switch me?
Typically, we place our residential electricity members with plans that range from 6-12 months so you will only be switched 1-2x per year. In some situations, we might use shorter or longer term plans, but most of the time, we can get great deals through 6-12 month plans. For commercial electricity, we have access to plans that range from 12-36 months.
Will my power go out when you switch me?
No, there will be no outages during the transition between REP providers.
Who will supply my energy when my contract expires?
Prior to your contract expiring, Evergreen will be hard at work researching the electricity marketplace and looking for a good low rate plan to move you to. Once we find a plan and lock the rate, the transition will be seamless with no outages or issues. Rest assured, we will find and keep you on great low rate plans!
I’m moving. How can I transition my electricity service?
If you are planning to move, contact us and our account managers will handle all aspects of the electricity service transition for you. That’s what we do!
How can I cancel my electricity service?
If you need to cancel your electricity service for any reason, please contact us at: (888) 886-6586. Our customer support team will manage the process for you.
What do I do if my power goes out?
If your power goes out, please go to the Power Outage FAQ’s page for information on reporting your outage.
Emergency Utility Contacts
If your power goes out, you will need to call the utility directly or go to their website for outage information. Please see the utility contact list below.
|CenterPoint Energy||(800) 332-7143||Outage Tracker|
|ONCOR||(888) 313-4747||Outage Tracker|
|Texas-New Mexico Power Co||(888) 866-7456||Outage Map|
|Sharyland Utilities||(800) 545-4513||Outage Viewer|
|AEP Texas||(877) 373-4858||Outage Map|
How do I login to Evergreen Power Solutions?
To login to your Evergreen Account click on the “Account Login” link in the header. If you have forgotten your password, you can click on the “Forgot your password?” link on the login form.
How do I view my bills?
For step by step instructions on how to view your bills and usage, click here.
I am receiving notices from my electricity provider, what should I do?
From time to time, your electricity provider may send you information in the mail about your account or even about your upcoming renewal or changes to the account. Do not worry, Evergreen is fully managing your electricity account so you do not need to contact the electricity provider or engage in renewing or making any changes. Please direct any concerns or questions to us, not your electricity provider. That’s what we are here for!