General Questions & FAQ’s
Who is Evergreen Power Solutions?
How is your service different from Power-to-Choose?
The “Power to Choose” website was created by Public Utility Commission of Texas as a resource to assist Texans in shopping for low cost electricity. However, navigating the “Power to Choose” website can be a confusing and time consuming process for consumers. The majority of consumers don’t understand the retail electricity market and will often just pick a plan with the lowest rate per kWh thinking that it is the best deal. Electricity providers are in the business to make money and are very skilled are marketing plans that look good, but in reality have other variables that can be costly. Here at Evergreen, we do it all for you. We take the hassle and confusion out of shopping for electricity by using our industry experience and leveraging the electricity marketplace to get our members the best low rate plans so they never overpay for electricity.
Does your service work for me if I live in a Co-Op or a Municipal Utility?
Unfortunately, we are not able to offer our services in regulated areas where there is only one electricity provider to choose from because we are not able to leverage the marketplace and negotiate rates. That said, members who live in regulated areas can still receive our account management services and participate in our cash back referral program.
Do you handle commercial accounts?
Yes, we love commercial accounts. Please call (972) 674-9010 for more information and quotes.
What is an REP?
REP is short for “Retail Electric Provider”. REPs buy wholesale electricity from a TDSP (Oncor, CenterPoint, AEP, TNMP) and then resells to customers. Examples of REP’s are Champion Energy Services LLC, TXU, GEXA ENERGY, RELIANT ENERGY, etc. There are over 140 REP’s in Texas.
Transmission/distribution service providers (TDSPs) own the electric generation facilities that distribute electricity in Texas. TDSPs are regulated by the Public Utility Commission of Texas (PUCT) and are required to provide non-discriminatory access to the grid. All electricity customers have two main charges on their bills. The Energy change from the REP, and a Delivery charge from the TDSP.
Do you charge any other fees?
No, there are no other Evergreen fees aside from the monthly service fee.
Will I have a contract with Evergreen?
When you join Evergreen, you are required to accept our terms and conditions which gives Evergreen the authority work on your behalf to set up and renew electricity service, manage your account, and communicate with REP’s about any account or service issues. These terms remain in effect and our service is ongoing unless we receive a request to cancel your Evergreen membership. If you are not 100% satisfied or do not find $19.99/mo value in our services, you are free to cancel at any time with 30 days notice to be removed from our billing system. Note that canceling with Evergreen does not release you from any electricity plan contracts that we may have set up for you, and switching providers prior to the contract expiration date may result in an early termination fee.
Will I have a contract with the electricity provider (REP)?
Yes, all fixed-rate electricity plans have contract for providing electricity service. The contract length is based on the plan and may or may not have an early termination fee if you cancel service before the contract end date.
Will you ever put me in a variable rate plan?
No, all of the plans we place customers on are fixed rate plans.
Will I have to tell my current electricity provider that I’m leaving?
SWITCHING PROVIDERS AT CURRENT ADDRESS: If you are switching electricity providers at your current address, you do not need to cancel with your previous electricity provider. Evergreen will take care of all aspects of switching electricity service between providers. When your new service is set up by Evergreen, it will automatically cancel the previous plan.
MOVING INTO A NEW ADDRESS: If you are moving into a new address and setting up new electricity service through Evergreen, you will need to cancel the electricity at your old address since this address was not under our management. If you are a current Evergreen member and moving to a new address, we can handle the whole transition for you.
Will I have to pay a deposit or get a credit check?
During the enrollment process, the REP may run a credit check to determine if a refundable deposit is required to set up new electricity service. If you are assessed that a deposit is required, then we will make the deposit payment for you by using the payment method that you provided on signup.
Why do you need my Social Security Number and Date of Birth?
In order to sign up for electricity service, most REPs require a Social Security Number and Date of Birth to run a credit check. The credit check is used to determine if a deposit is required when setting up the account. Evergreen needs to provide this information to the REPs when setting up new service. There is no need to worry, your personal information is completely encrypted and protected in our system. If you do not have a SSN or are coming from outside the US, please contact our support for help.
How secure is my personal information with you?
Evergreen Power Solutions take all steps deemed reasonable to keep secure any information we hold about you, and to keep this information accurate and up-to-date. Your information is encrypted and stored on secure servers that are protected in controlled facilities. We require our employees and data processors to respect the confidentiality of any personal information held by Evergreen.
How can you get me a low rate every time?
The short answer is yes. Our enrollment team continually monitors the electricity marketplace to take advantage of any deals, specials, and promotions. By leveraging our large membership and industry contacts, we are also able to negotiate exclusive low-rate electricity plans that are not available to the general public.
How often will you switch me?
Typically, we place our residential electricity members with electricity plans that range from 6-12 months contracts so you will only be switched 1-2x per year. In some situations, we might use shorter or longer term plans, but most of the time, we can get great deals through 6-12 month plans. For commercial electricity, we have access to plans that range from 12-36 months.
Will my power go out when you switch me?
No, there will be no outages during the transition between REP providers.
Who will supply my energy when my contract expires?
Prior to your contract expiring, Evergreen will be hard at work researching the electricity marketplace and looking for a good low rate plan to move you to. Once we find a plan and lock the rate, the transition will be seamless with no outages or issues. Rest assured, we will find and keep you on great low rate plans!
I’m moving. How can I transition my electricity service?
If you are planning to move, contact us and our account managers will handle all aspects of the electricity service transition for you. That’s what we do!
How can I cancel my electricity service?
If you need to cancel your electricity service for any reason, please contact us at: (888) 886-6586. Our customer support team will manage the process for you.
How much do you charge?
Evergreen charges a membership fee of $19.99 per month for our services. The monthly membership fee is set up to be automatically charged at the beginning of each month and can be paid with VISA, MasterCard, or Bank ACH. Electricity customers will receive a separate charge later in the month from their electricity provider based on their electricity usage for the billing cycle.
What do I do if my power goes out?
If your power goes out, please go to the Power Outage FAQ’s page for information on reporting your outage.
Emergency Utility Contacts
If your power goes out, you will need to call the utility directly or go to their website for outage information. Please see the utility contact list below.
|CenterPoint Energy||(800) 332-7143||Outage Tracker|
|ONCOR||(888) 313-4747||Outage Tracker|
|Texas-New Mexico Power Co||(888) 866-7456||Outage Map|
|Sharyland Utilities||(800) 545-4513||Outage Viewer|
|AEP Texas||(877) 373-4858||Outage Map|
How do I login to Evergreen Power Solutions?
To login to your Evergreen Account click on the “Account Login” link in the header. If you have forgotten your password, you can click on the “Forgot your password?” link on the login form.
How do I view my bills?
For step by step instructions on how to view your bills and usage, click here.
I am receiving notices from my electricity provider, what should I do?
From time to time, your electricity provider may send you information in the mail about your account or even about your upcoming renewal or changes to the account. Do not worry, Evergreen is fully managing your electricity account so you do not need to contact the electricity provider or engage in renewing or making any changes. Please direct any concerns or questions to us, not your electricity provider. That’s what we are here for!